Tenants Accuse SF Management of Stealing Christmas Gifts

URGENT UPDATE: Tenants at Thomas Paine Square in San Francisco are reeling after allegations have emerged that property management staff broke into their homes and stole Christmas gifts. The shocking incident, which reportedly occurred on December 11, 2025, has led to an active investigation by the San Francisco Police Department.

A tenant’s caregiver, Aveda Hussain, revealed that over $2,000 worth of gifts—including advent calendars and Build-A-Bear kits—were taken from their residence. “It’s a violation of privacy,” Hussain stated, emphasizing the emotional toll this incident has had on the tenant, who suffers from physical and mental health challenges.

Surveillance footage shows a man attempting to disable a security camera while others exited the unit with stolen items. This alarming breach of trust has sparked outrage among tenants, who are now demanding accountability from Domus Management Company, the firm responsible for managing the complex.

“This isn’t the first incident,” said Barbara Carthen, treasurer of the tenants’ association. Reports indicate ongoing issues with management and rising rent prices. “People are coming into houses and stealing stuff,” she added, reflecting the growing concerns within the community.

Tenant organizer Patrick Cochran expressed his dismay, likening the situation to a “Grinch” scenario. “The spirit of Christmas has been robbed,” he lamented. Cochran also called for immediate action, suggesting that changing all locks in the building is essential to restoring safety and trust.

The San Francisco Police Department confirmed they are investigating the incident but have yet to make any arrests. “At this time, no arrest has been made for this open and active investigation,” an officer stated. Anyone with information is urged to contact the SFPD.

In a statement, Cathy M. Metcalf, president of Domus Management Company, claimed the items taken were not Christmas gifts, asserting that the victim is not the main leaseholder and is considered a squatter. Hussain countered that the tenant has a legal right to reside in the unit.

In light of these events, tenants are advocating for stricter hiring protocols for property management staff, including background checks and drug tests. “Make sure they are bonded and not going to steal our stuff,” Carthen insisted, stressing the need for enhanced security measures.

As this story develops, tenants remain vigilant and await further action from both the management company and law enforcement. The community’s call for justice highlights not only the breach of trust but also the urgency for accountability in housing management practices.

Stay tuned for updates on this unfolding situation.