Urgent Tip for Better Customer Service: Use This Key Phrase Now

UPDATE: A former customer service representative has revealed a powerful phrase to use when struggling to understand help center representatives. This tip, shared by Eric Thomas, is gaining traction as customers seek better communication with support staff.

The phrase, “Can you repeat that, please?” serves as an alert for representatives to clarify their responses. Additionally, expressing appreciation for their service can create a more cooperative environment. “Because this call is being rated for your quality of service, I want you to know, you are doing well. But I need to speak to your supervisor to resolve this,” is another effective approach.

This advice comes as many customers report challenges in understanding representatives, particularly during complex interactions. The suggestion aims to improve customer satisfaction while relieving stress on service agents, who are often under scrutiny by quality control teams.

In a related note, a poignant query emerged about handling a loved one’s ashes after a family member’s passing. One reader, reflecting on the loss of their brother to COVID-19 four years ago, expressed discomfort with keeping the ashes on display. They sought guidance on how to address this sensitive topic with their family.

“Instead of taking on that job alone, communicate your intent,” advised Thomas. “Tell your brother’s wife and children, ‘I am sending you the ashes, as it’s more appropriate for them to be with your branch of the family.’” This direct approach not only honors the deceased but also allows the family to navigate their grief collectively.

Furthermore, the importance of supporting loved ones in new relationships was highlighted in a discussion about a mother-in-law’s new boyfriend. “It’s your mother-in-law’s life and choice. Don’t miss this chance to support her,” noted a reader reflecting on their grandmother’s missed opportunities for happiness.

As these stories unfold, they highlight the complexities of family dynamics and the importance of open communication during emotional times.

For those navigating customer service challenges or family grief, these insights from Eric Thomas are crucial reminders of the power of words in fostering understanding and compassion.

Stay tuned for more updates as these stories develop. For further questions, reach out to R. Eric Thomas at [email protected] or P.O. Box 22474, Philadelphia, PA 19110. Follow him on Instagram @oureric for ongoing discussions and advice.